Hours of Operation:
Business Hours: 8:30am - 5:00pm EST
Pick-Up Hours: 8:30am - 4:30pm EST
Methods of payment:
New Customers: A minimum opening order is required from all new customers so ask your sales rep for details. All orders require payment by one of the following:
Credit/Debit Card: American Express, Discover MasterCard, Visa (requires a credit card form signed)
COD certified check or Cash
COD Company Check (require credit approval)
Net terms (require credit approval)
Wire transfer or direct deposit into our account
All sales are final
All credit card sales may incur a service charge. Specialty reserves the right to run any credit card on file for any outstanding past due balances
Minimum Order is $50.00. Specialty reserves the right to charge a $5.00 minimum order fee
All shipments are FOB ship point.
Shipping charges will be added to the invoice once the order has processed and shipped.
When an order meets the designated freight level, the freight amount may be deducted if the invoice is paid by the due date and no later.
Same Day Shipping: UPS orders received by 4:00pm EST and truck orders received by 12:00pm EST are shipped the same day.
ALL disputes/claims (including concealed damage) must be made to the freight carrier within 24 hours from the receipt of goods. Must properly note any visible problems with the shipment to the carrier upon receipt of the goods.
Deliver & Pick Up Options:
Specialty uses UPS & FedEx freight carriers and reserves the right to change at any time without notice. Once the product has shipped from our warehouse Specialty is not responsible for any delays or damages caused by the freight carriers
The following shipping options are available at the dealer’s request
Pickup at any of our locations
Ground (default shipping option used by Specialty unless otherwise specified by the dealer)
Next Day Air Early AM 8:00am, Morning 10:30am or Saver 3:00pm (Verify the carrier’s website to verify if either of these services are available in your area and delivery times may vary)
Next Day Air Saturday Early AM or AM (Verify the carrier’s website to verify if either of these services are available in your area and delivery times may vary)
2nd Day Air AM
3rd Party companies (Dealer must make all arrangements for the pickup. Specialty is not responsible once it the product is signed for and picked up. The company picking up or dealer assumes all responsibility of any shortage or damaged product. No returns will be allowed)
Our special-order form must be filled out in its entirety by the dealer and signed (visit our website or contact Specialty sales for a copy of the form).
It is the dealer’s responsibility on any product ordered wrong by Specialty. If dealer asks a Specialty sales rep to look up a part for them the dealer assumes all responsibility if they do not wish to take the time to give the proper information or does not want to take the time to handle it.
All special-order sales are final. No cancellations dealer will take the goods even if Specialty cannot get the vendor to take the product back. Any costs incurred to Specialty for returning the product back to the vendor the dealer will be billed on a credit card for those expenses.
Any specials orders below $100.00 will incur an additional $25.00 processing fee over and above the product, shipping etc. costs.
All special-orders are to be billed and paid in advance before an order is placed.
Specialty reserves the right to select which vendors it decides to handle special-order with and which ones we will not.
Special-order drop ships are not determined by Specialty it is up to the vendor and their policy.
Special-orders placed before 12:00pm will be ordered the same day. We do not guarantee orders placed after that time to be placed the same day.
Specialty’s policy adheres to and is based on the Manufactures product guidelines.
All returns are for exchange only. Returns for credit are not allowed unless has prior authorization.
Specialty does not issue any type of refund for outstanding credits on a dealer account. Dealer must purchase goods to use against the outstanding credit on the account.
Dealer must fill out paperwork (visit our website or contact Specialty sales for a copy of the form) providing all the proper information required.
RMA requests will be given a number within 24 hours of form submittal provided there are no exceptions requiring additional approval.
RMA # must be placed on the top next to the shipping label. RMA # must be placed on each of the shipping cartons. If no number is provided it will be refused by the returns department.
Any advance exchanges of defective unit the dealer’s pay’s the freight incurred. Exchanges are at no charge freight to the dealer.
Stock adjustments require an RMA # and are subject to a 20% restocking fee or a 2 for 1 order to offset the return. All goods must be in excellent condition. All product will be inspected at time of arrival and if determined to be have been opened, box defaced or used in any way Specialty reserves the right to not accept the return. Specialty will return the goods back to dealer at the dealer’s expense.
Allow 3 to 5 days for exchanges or credits to be processed against the dealers account.
Dealer is responsible for returning the defect product back with the box, proper packing material, and parts that come with the unit being returned. After inspection, it is determined any of those items are not provided we will either only return the part back to the dealer that Specialty received or if credit is being issued we will deduct the cost of each item missing. See the costs for missing items on our RMA form.
Vendors may require the dealer to contact their tech support to diagnose the problem and vendor will provide an RMA # to the dealer before requesting an RMA number from Specialty. Once the dealer receives the vendor RMA # they must fill out RA form and it will be determined at that time if dealer will send it directly back to vendor or to Specialty. Before returning to Specialty the Dealer must acquire an RMA #. Specialty reserves the right to request this process of any vendor before product is returned to us.
While Specialty Marketing keeps a large inventory of product, occasionally back order situations will occur. A sales rep will contact dealer once the product arrives unless it is a special-order in which Specialty will automatically ship the product without notifying the dealer. Specialty will cancel the backorder to the dealer if the dealer does not respond back with 24 hours and that product will be open to be sold to anyone that inquires.
Specifications, Prices and Model numbers are subject to change without prior notification. Specialty Marketing is not responsible for any pricing/typographical errors.
Specialty’s Authorized Vendor Territories:
Please contact your Specialty sales rep if any of the below lines are restricted to you to find out how to become a dealer for the product listed.
ARC Audio: CT, DC, DE, MA, MD, ME, NC, NH, NJ, NY, E.PA, RI, SC, VA, VT
AudioControl: DC, DE, MD, NC, S.NJ, Upstate NY, E.PA, SC, VA
Audiovox: DC, DE, MD, NC, NJ, Metro NY, E.PA, VA
Compustar: DC, DE, MD, N.NJ, Metro NY, VA
JVC Mobile: DC, DE, MD, E.PA, S.NJ, VA
KEF: DC, DE, MD, E.PA, S.NJ, VA
Pioneer Mobile: DC, DE, MD, NJ, NY, E.PA, VA
Polk Mobile: DC, DE, MD, E.PA, NJ, Metro NY, VA
Russound: DC, DE, MD, NJ, Metro NY, E.PA, VA
Rydeen: DC, DE, MD, NC, NJ, Metro NY, Upstate NY, E.PA, SC, VA
SiriusXM: DC, MD, DE, E.PA, NJ, NY, VA
Sonos: DC, DE, MD, E.PA, S.NJ, VA
Yamaha: DC, DE, MD, E.PA, S.NJ, VA