Hours of Operation:
Business Hours: 8:30am - 5:00pm EST
Pick-Up Hours: 8:30am - 4:30pm EST (doors close @ 4:30pm so warehouse can get shipments out in time)
Methods of payment:
New Customers: A minimum opening order is required from all new customers so ask your sales rep for details. All orders require payment by one of the following:
Credit/Debit Card: American Express, Discover MasterCard, Visa (requires a credit card form signed)
COD certified check or Cash
COD Company Check (require credit approval)
Net terms (require credit approval)
Wire transfer or direct deposit into our account
All sales are final
All credit card sales may incur a service charge. Specialty reserves the right to run any credit card on file for any outstanding past due balances
Minimum Order is $50.00. Specialty reserves the right to charge a $5.00 minimum order fee
Any NSF checks (No Sufficient Funds) will be subject to a NSF Bank fee
All shipments are FOB ship point.
Shipping charges will be added to the invoice once the order has processed and shipped.
When an order meets the designated freight level, the freight amount may be deducted if the invoice is paid by the due date and no later.
Same Day Shipping: UPS orders received by 4:00pm EST and truck orders received by 12:00pm EST are shipped the same day.
ALL disputes/claims (including concealed damage) must be made to the freight carrier within 24 hours from the receipt of goods. Must properly note any visible problems with the shipment to the carrier upon receipt of the goods.
Delivery & Pick Up Options:
Specialty uses UPS & FedEx freight carriers and reserves the right to change at any time without notice.
UPS & FedEx are used in Virginia and UPS only is used in NJ.
Once the product has shipped from our warehouse Specialty is not responsible for any delays or damages caused by the freight carriers
The following shipping options are available at the dealer’s request
Pickup at any of our locations
Ground (default shipping option used by Specialty unless otherwise specified by the dealer)
Next Day Air Early AM 8:00am, Morning 10:30am or Saver 3:00pm (Verify the carrier’s website to verify if either of these services are available in your area and delivery times may vary)
Next Day Air Saturday Early AM or AM (Verify the carrier’s website to verify if either of these services are available in your area and delivery times may vary)
2nd Day Air AM
3rd Party companies (Dealer must make all arrangements for the pickup. Specialty is not responsible once it the product is signed for and picked up. The company picking up or dealer assumes all responsibility of any shortage or damaged product. No returns will be allowed)
All special order sales are final. No cancellations. All special orders are to be billed and paid for in advance before an order is placed, no exceptions. All Special Orders require a minimum shipping fee of $25.
If a dealer asks a Specialty sales rep to look up a part for them or fill out the special order form, the dealer assumes all responsibility if they do not wish to take the time to give the proper information or does not want to take the time to handle it. The special order form must be filled out in its entirety by the dealer and signed or email verification will also be accepted. Click here for the Special Order Form. It is the dealer’s responsibility on any product ordered wrong by Specialty.
The dealer will take the goods even if Specialty cannot get the vendor to take the product back. If the vendor does decide to take back the product, any costs incurred to Specialty for returning the product back to the vendor such as any shipping costs or re stocking fess, the dealer will accept these charges and will be held responsible and will be billed on a credit card for those expenses.
Any specials orders below $100.00 will incur an additional $25.00 processing fee over and above the product, shipping etc. costs.
Specialty reserves the right to select which vendors it decides to handle special-order with and which ones we will not. Special order drop ships are not determined by Specialty it is up to the vendor and their policy. Special orders placed before 12:00pm will be ordered the same day. We do not guarantee orders placed after that time to be placed the same day.
Specialty’s return policy adheres to and is based on the Manufactures product guidelines.
Before returning any product to Specialty, the dealer must fill out Specialty’s RA# form on our web site to receive an RA# Click Here for the Specialty RA Form. The part(s) must be with in the 1-year warranty period from the dealer’s date of purchase. If the manufacturer offers an extended warranty period of longer than 1-year and that part is more than 1-year from the date of Specialty’s purchase date, you must contact that manufacturer direct.
Some Manufacturers may require the dealer to contact their tech support to diagnose the problem and that vendor may or will provide an RA # to the dealer before requesting an RA number from Specialty. Once the dealer receives the vendor RA #, they must fill out Specialty’s RA form and it will be determined at that time if dealer will send it directly back to vendor or to Specialty. Before returning to Specialty the Dealer must acquire an RMA #. Specialty reserves the right to request this process of any vendor before product is returned to us.
All returns are for credit only. Returns for exchange are not allowed. The dealer pay’s the freight incurred for any item returned to Specialty.
Specialty does not issue any type of refund for RA’s. Any item returned will be credited on the dealers account only. That credit can be used on the dealers next or upcoming purchase. Dealer must purchase goods to use against the outstanding credit on the account and pay any freight incurred.
Dealer must fill out the RA form on Specialty’s web site, click here for the Specialty RA From, and provide all of the proper information required, ESPECIALLY the serial number of the unit(s) when applicable.
RA requests will be emailed a RA # within 24 hours provided there are no exceptions requiring additional approval. Exception(s) would be incorrect serial number, out of warranty, or any Holiday or day Specialty may be closed which will delay the process.
RA # must be placed somewhere on the shipping label or must be placed somewhere on each of the shipping cartons. If RA # is not on the shipping label or somewhere on the box(s), it may be refused by the returns department.
Stock adjustments require an RA # and are subject up to a 20% restocking fee or a 2 for 1 order to offset the return. All goods must be in new, perfect, excellent condition in the original box or packaging and not opened. All product will be inspected at time of arrival and if determined to be have been opened, box defaced or used in any way, Specialty reserves the right to not accept the return and Specialty will return the goods back to the dealer at the dealer’s expense.
Allow 1 to 2 days for credits to be processed against the dealers account once the product has been received back to Specialty & checked.
Dealer is responsible for returning the defect product(s) back with the box, proper packing material, all manuals, and ALL parts/accessories that come with the unit being returned. After inspection, if it’s determined any of those items are not provided, Specialty will dock/charge the dealer back for any missing parts such as; the box, packing materials, harness(s), radio cage, trim ring, remote control, owners or installation manuals, batteries or accessories. See the costs for missing items on our RA form.
While Specialty Marketing keeps a large inventory of product, occasionally back order situations will occur. If a product has been back ordered by a dealer, a sales rep will contact the dealer before shipping out any back ordered product unless it is a Special Order in which Specialty will automatically ship the special ordered product without notifying the dealer. Specialty will cancel the backorder to the dealer if the dealer does not respond back with 24 hours and that product will be open to be sold to anyone that inquires.
Specifications, Prices and Model numbers are subject to change without prior notification. Specialty Marketing is not responsible for any pricing/typographical errors.